Roll20 Account Sync with Paizo

Connect your Paizo.com account to Roll20 to receive numerous benefits, including discounts on items on the Roll20 Marketplace for products you own on Paizo.com, access to PDFs on Paizo.com for items you own on Roll20, and more.


Linking A Paizo Account

In order to use Roll20 Account Sync, you must create or have an existing Paizo.com account. 

Log in to Roll20.net and head over to My Account, which is located under your display name.

From here, scroll down to the section labeled Roll20 Account Sync (it will be on the right side of your screen) and obtain your Paizo Activation Code by visiting https://paizo.com/paizo/account/partners or clicking the button labeled Get My Paizo Activation Code.

NOTE: If you click Get My Paizo Activation Code, then you will then be asked to either create a new Paizo account or log in to an existing account.

Once you have logged in to Paizo.com, you'll see a section titled Your New Activation Code and your code will appear right underneath. Copy or write down this code for use on Roll20. Head back over to Roll20.net, enter the code into the input field within the Roll20 Account Sync section (seen above), and click Link Account


I Need to Make Some Changes to My Paizo Account

This should be done through your Paizo account settings page.


I Want to Unlink My Paizo Account from Roll20

Either contact us directly through our web form or cancel the link via your Paizo account settings


Product Not Unlocking on Paizo.com After Purchase from Roll20

Please contact Paizo customer service with your receipt of purchase from Roll20. 


Not Receiving Discount from Roll20 After Purchase from Paizo.com

Contact Roll20 directly through our web form with a proof of purchase for the desired content (email receipt, screenshot of ownership on Paizo, bank statement).


I Want a Refund and Purchased from...

Roll20.net

From the Marketplace drop-down menu, you can access your purchase from the My Marketplace Items page. Under the item you want to be refunded, click the Actions icon, and hit Request Refund.

Refunds will be honored for Marketplace items if the refund is requested within 15 days of purchase and the item (in the case of art packs) has not been downloaded. 

View our full refund policy on the Roll20 Help Desk.

All Paizo products are subject to the Download Restricted Refund Policy which includes PDFs downloaded from Paizo.com through Roll20 Account Sync.

Paizo.com

Please contact Paizo customer service directly:

Paizo Customer Service

Monday – Friday 10:00 a.m. to 5:00 p.m. PST

(425) 250-0800 | customer.service@paizo.com

 
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