Merchandise FAQ

Here is a collection of common questions we see regarding Roll20 Merchandise and our Merchandise Store. 


I can't find where to purchase merchandise?

You can purchase official merchandise at our store via MerchOfOrr.com.


How long does it take to ship items?

Items ship the business day after purchase from our warehouse in Nevada. Each shipping method estimates the length of shipping time. For international orders, shipments may be delayed due to customs. When customs delays occur items are generally delayed by no more than ten days. 


Where can I track the status of shipment?

You can track and view your order from the 'View your order' button within your order confirmation e-mail. Additionally, you should receive e-mail and/or text (if you opted for it) communications throughout the life-cycle of your order.

If you are not seeing email order updates, make sure to check your spam folder. Otherwise, please contact us through our web form for additional assistance.


What are the sizes of your products?

Each individual product listing contains an image with size chart information. Roll20 jersey sizes tend to be smaller than most other brands, please consider getting items one size larger than you usually wear.

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