Code Redemption

The 15-digit code that you received can be entered into our Redeem A Code page. If you believe you have received a code in error, or for whatever reason may be having technical issues related to code redemption, please feel free to contact us.


Q: I already own the physical copy of X, can I get a discount or redemption code?
A: No. Roll20-licensed products represent hundreds of hours of work translating the physical books into their digital Roll20 counterparts. This includes setting up features the books don't handle themselves, such as dynamic lighting. Think of it as a movie version of the book - you would still pay for both.
Q: Where do I get redemption codes?
A: Redemption codes are typically given out by companies who put their product on the Roll20 platform. They are usually offered as kickstarter incentives, sale promos, and so on. It would be best to contact the publisher of the game(s) you're interested in with regards to Roll20 redemption codes.
Q: My redemption code isn't working. What do I do?
A: Contact the publisher of the product(s) who gave you the code. Our codes are automatically generated but it's up to the publisher to ensure they're distributed accurately and correctly.
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