Image/Audio Upload Troubleshooting

Sometimes issues arrive in regards to image and audio asset uploads that require troubleshooting. This document aims to help assist with these problems by offering potential solutions for the troubles you might experience.


I am trying to upload an image, but the loading bar gets stuck.

You should check to ensure that you have not reached your storage quota. Below is a table outlining how much space is available to you for storing images and audio at each subscription tier, along with how many megabytes each individual asset can consist of:

 

Free
Plus
Pro

100mb
(5mb per asset)

3GB
(10mb per asset)
6GB
(10mb per asset)

You can check this by heading to your account page, and checking your storage quota on the right hand side:

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If you find that you've maxed out your storage quota, you will need to delete assets in order to free up space. To do that, you would need to head into one of your games, and access the Art Library tab, and then the "My Library" tab, in order to remove assets you no longer need by right clicking on an item and selecting Delete Item. This will permanently remove that art asset from My Library and any game that is currently using it. With that in mind, you will want to make certain that the images you are deleting are not necessary for current game content you're actively playing with.

 

You should also ensure that the image you're attempting to upload meets the following criteria in order for successful upload to the platform:

File Type
Static Images (.JPG, .GIF, .PNG)
Animations (.GIF, .MP4, .WEBM)

And ensure that the asset you're uploading is 5/10mb or less in size. If you keep running into issues, please don't hesitate to write into us through our web form.

Please note: Your current avatar and campaign banner images count towards your storage quota and would also need to be deleted to free up space.


It says my quota is maxed out but I am not using any images.

You may have audio that is using space and would need to be deleted. You can accomplish this by navigating to the "Tools" tab on the homepage, and selecting "Manage Audio" from the drop-down.

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From there, by clicking on the "tracks" button, you should be presented with a list of all audio assets attached to your account. Click on the name of a track you want deleted, and you'll see a garbage bin. Click this, and a drop-down will appear asking you to confirm deletion of the audio from your account.

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If you still find that you're having issues with storage, please don't hesitate to contact us through our web form.

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